ringhoki Privacy Policy
This page describes what we collect when you use ringhoki and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and deliver our service across live-dealer tables, sportsbook markets, and esports coverage. Our privacy practices comply with local regulations in jurisdictions where we operate.
We at ringhoki handle your account details, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction history, and betting preferences. Your data remains encrypted and segregated from our operational systems. We do not sell your information to third parties, and we limit access to staff and processors with a legitimate business need.
This policy outlines our data collection, storage, use, and your rights. If you have questions about how we handle your information on ringhoki, contact our support team via the channels listed at the end of this document.
What We Collect and How We Use It
We collect your full name, date of birth, government-issued ID number, residential address, email address, and phone number during account creation and KYC verification. We use this information to verify your identity, comply with local anti-money-laundering regulations, and ensure you meet our service eligibility requirements. Your address data helps us confirm your jurisdiction and service availability.
We also collect payment details associated with your ringhoki account. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID, timestamp, and amount. Bank transfers through e-wallet, mobile banking, local payment, or online payment require us to store your account number and bank name for withdrawal routing. We never store full card numbers or banking credentials beyond what payment processors require for transaction completion.
Our ringhoki Account Activity and Betting Data
We log your account login timestamps, IP addresses, device types (mobile or desktop), and browser identifiers. This information helps us detect unauthorized access and investigate account security incidents. We retain betting history—which games you played, stakes, outcomes, and session timestamps—to calculate your account balance, generate transaction statements, and meet regulatory reporting obligations in Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our ringhoki platform records your interaction with live-dealer streams (which tables you view, how long you watch), sportsbook market selections (Liga 1, Piala AFF, Piala Indonesia fixtures you follow), and slot game preferences (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways spins). This data helps us optimize our service delivery, recommend markets and games relevant to your viewing patterns, and personalize your app experience.
Third-Party Processors and Our ringhoki Data Flow
We share your information with third-party payment processors to complete deposits and withdrawals. These processors are contractually bound to protect your data and use it only for transaction processing. Our ringhoki live-dealer studios operate under separate broadcast agreements; camera feeds do not capture your personal information, and your identity remains anonymous to other players.
We use analytics providers to measure site performance, track user engagement, and identify technical issues. These providers do not receive your full name, ID number, or payment details—only anonymized session data. Our ringhoki customer support systems store communication logs (email, chat transcripts) to resolve account inquiries and maintain service quality. Support staff access only the information necessary to assist you.
Cookies and Tracking on ringhoki
We use cookies to maintain your login session, remember your language preference, and track which pages you visit. Session cookies expire when you log out; persistent cookies remain for up to one year to improve your next visit. We do not use cookies to track your behavior across unrelated websites, and we do not share cookie data with advertisers.
Our ringhoki mobile app may request permission to access your device's location, camera, or microphone. Location data helps us verify your jurisdiction for service access. Camera and microphone permissions are optional and used only if you initiate live chat with support. You can disable these permissions in your device settings at any time.
Your rights on ringhoki
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request erasure of your data, subject to regulatory retention requirements
- Portability: Receive your data in a standard machine-readable format
- Objection: Opt out of marketing communications and non-essential tracking
International Data Transfer and Our ringhoki Security
Our ringhoki servers may sit outside your jurisdiction. When you access our platform from Jakarta, Surabaya, or elsewhere in Indonesia, your data may transit through or be stored outside your country. We maintain encryption in transit and at rest to protect your information during international transfer. You consent to this transfer by using our service.
We implement industry-standard security measures: SSL encryption for all data in transit, secure password hashing, role-based access controls for staff, and regular security audits. We do not guarantee absolute security; no system is impenetrable. If we discover a data breach affecting your ringhoki account, we will notify you within 72 hours and provide guidance on protective steps you can take.
Our ringhoki Commitment and Your Contact Options
We do not sell your personal information to marketing firms, data brokers, or third parties unrelated to service delivery. We do not use your data to build profiles for sale or licensing. Our ringhoki business model relies on transaction fees and platform subscriptions, not on monetizing user data. We may share aggregated, anonymized statistics (e.g., "Liga 1 betting volume increased non-specific info in November") with business partners, but these disclosures do not identify you individually.
If you believe we have mishandled your data or violated this policy, contact our privacy team at [email protected] or use the support form in your ringhoki account. We will investigate your complaint and respond within 14 business days. If local law permits, you may lodge a formal complaint with the data protection authority in your jurisdiction.
This privacy policy applies to all ringhoki services: live-dealer tables, sportsbook betting, slot games, esports markets, and our mobile app. We may update this policy to reflect regulatory changes or service enhancements. We will notify you of material changes via email or an in-app banner at least 30 days before they take effect. Continued use of ringhoki after the update constitutes your acceptance of the revised policy. Our services are available only where local law permits.